Ottawa Hotel Jobs - Careers | The Metcalfe

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Authentic in attitude and locally owned and managed, The Metcalfe is a casual boutique hotel located in a century-old building that was once Ottawa’s YMCA. Our atmosphere recaptures the spirit and simplicity of an earlier time. Our culture celebrates the vitality of our neighbourhood.

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The Metcalfe Hotel is an equal opportunity employer and strives to ensure that its hiring process meets the needs of all persons with disabilities. As such, The Metcalfe will provide reasonable accommodation for any applicant, as requested during the hiring process. Please submit your resume/cv to kjones@themetcalfehotel.com 

Positions available: Rooms Supervisor

Job Description:

Guest service oriented individual to oversee the Rooms Departments, including Guest Services and Housekeeping, in the absence of the Department Managers as well as act as Manager on Duty (MOD) while on shift.

General responsibilities:

  • Act as Manager on Duty and handle and solve any problems or emergencies that may arise
  • Responsible for achieving the highest level of Guest Satisfaction through genuine and authentic service
  • Elicit guest feedback and resolve any issues to ensure 100% guest satisfaction
  • Work closely with the other hotel departments in maintaining guest satisfaction
  • Represent the Guest Service Manager and Executive Housekeeper in their absence in their respective departments
  • Open and lead the Housekeeping Department in the absence of the Executive Housekeeper
  • Coach and mentor Guest Service and Housekeeping employees and work within the hotel’s collective agreement to achieve the highest level of Employee Satisfaction
  • Maintain a high level of morale through open communication at all levels
  • Promote and participate in the hotel’s service culture
  • Follow & promote all hotel guest safety measures and health & safety standards
  • Perform other duties as need (hands on) and special projects as assigned

Qualifications:

  • One to three years in supervisory role in hospitality industry
  • Ability to motivate a team through leading by example
  • Must be able to work evenings, weekends and holidays
  • Strong leadership and training skills
  • Excellent communication skills
  • Strong problem solving skills and ability to multi-task and work under pressure
  • Maintain a professional and positive attitude at all times
  • Must be detail oriented with strong organizational skills
  • Strong literacy skills both verbal and written
  • Bilingualism an asset
  • Computer literacy (PMS, Opera, Excel, Word, internet, email, etc.)
  • Must have ability to work within a team environment but also under minimal supervision
Job Type: Full-time

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